Refund Policy

1. Overview

At Animix, we strive to ensure your satisfaction with every purchase. This refund policy outlines the conditions and processes for requesting refunds on our platform.

2. Eligibility

Refunds may be granted under the following circumstances:

• Technical issues preventing model download or use
• Model does not match the description or preview
• Duplicate purchases
• Unauthorized transactions

3. Refund Process

4. Timeframes

- Request submission: Within 30 days of purchase
- Review process: 1-2 business days
- Refund processing: 3-5 business days
- Bank settlement: 5-10 business days (varies by payment method)

5. Non-Refundable Items

The following items are generally not eligible for refunds:

• Models that have been downloaded or used
• Custom or commissioned work
• Subscription fees after the trial period
• Models purchased during special sales events

6. Payment Methods

Refunds will be processed to the original payment method used for the purchase:

• Credit/Debit Cards: 5-10 business days
• PayPal: 2-3 business days
• Bank Transfer: 5-7 business days
• Store Credit: Immediate

7. Special Cases

We understand that special circumstances may arise. Contact our support team for:

• Bulk purchases
• Enterprise licenses
• Technical issues beyond the refund window
• Disputed transactions

8. Contact Support

For any questions or assistance with refunds:

• Email: support@animix.com
• Support Portal: help.animix.com
• Response Time: Within 24 hours

9. Disputes

If you disagree with a refund decision, you may appeal through our dispute resolution process:

1. Submit a formal appeal within 7 days
2. Provide additional documentation
3. Case review by senior support team
4. Final decision within 5 business days

10. Policy Updates

This refund policy may be updated periodically. Users will be notified of any significant changes via email or platform notifications.